Push the boundaries with regular care and maintenance
What’s come to be known as “The Great Resignation” has left a lot of employers reeling, especially those in the service industry. Since early 2021, Americans have been leaving their jobs in droves — which is why we’re continuing to focus on maintaining strong company culture.
This mass exodus only served to highlight the skilled labor shortage in America, caused by a strong cultural bias away from the trades in favor of tech and other “white-collar” industries. It’s made creating a strong company culture more important than ever.
What do we mean when we say “company culture”?
A variety of elements help determine a company’s culture, such as a positive work environment and clearly defined values, ethics, expectations and goals.
Strong company culture is evident when employees understand expectations and act accordingly — it can also be seen in how they interact with each other and with the company’s clients.
By hiring based on our mission and our values, we’re able to attract and retain top-quality candidates. Our employees stay for years while many companies struggle to get people to stay for a single season.
For you as a customer, this means the crews who work on your property know you and know what your property needs, so your property is maintained to consistently high standards year after year.
Investing in professional development
The labor shortage has made companies realize their success is dependent on their team, so it’s in everyone’s best interest to invest time and money into professional development.
At ND Landscape Services, we view our work as more than a job — it’s a career. We believe that all the time, work, and effort our employees put into their jobs should lead to growth, so we provide our employees with a variety of opportunities to advance their skills based on their interests.
It’s not uncommon, for instance, for someone to begin as a laborer and decide they’d like to take a course on irrigation systems or become a licensed snow and ice technician.
No matter where an employee starts, there’s an opportunity for growth — and since everyone is trained in the same systems and procedures, your property’s maintenance remains consistent no matter who is working on any given day.
In an industry that is physically and mentally demanding, we believe it’s important to create a culture that encourages people to connect on a personal level.
So we make it a priority to recognize and celebrate wins and get together for regular barbecues in the summer — and everyone looks forward to our famous Christmas party!
We also take the time to offer small gestures of appreciation, such as surprising employees with a cooler full of treats for the Fourth of July or making sure our hard-working snow team has plenty of snacks and drinks to keep them fueled during a snow event.
We believe a team that plays together, stays together. When people form strong relationships with their coworkers they encourage each other to do their best and help discover their talents — making them more engaged in the work they do and motivated to provide top-quality service to you, our customers.
Clearly defined expectations and procedures
At ND, we’re a system-driven company — we’re constantly upgrading our fleet and embracing the latest technology to ensure our employees have the training and equipment they need to do their jobs safely and effectively.
It’s also important that all crew members know the best practices when it comes to landscape maintenance and snow and ice management — so you can be confident your property will be cared for by well-qualified professionals.
Great company culture results in great customer service
Everyone on our team prides themselves on professionalism, and delivering an outstanding experience for you is their prime objective.
To us, great customer service means:
- You’ll know exactly what you’re getting into — We take the time to get to know you, so your proposal will be detailed and customized to suit your needs.
- You can expect us to be proactive — Our crews will be your eyes and ears while on your property, spotting any potential issues before they become problems.
- Saying goodbye to hand-holding — Our crews arrive on time, complete the work as promised, and leave your site clean and secure.
- Partnering with people who care — We continually reinvest in our employees — so you and your property get the best version of ourselves.
- Partnering with professionals — The crews on your property are trained and certified in horticulture and landscaping best practices, and everything they do is closely supervised by senior staff. Our management team also performs internal audits on a regular basis, so you can expect a consistent, high standard of work.
That’s the ND Landscape Services Promise, our proprietary service guarantee. And it’s a promise that all of our team members use to guide their decisions every day.
If you’d like to know more about working with our certified professionals, give us a call or book a consultation.